Shipping policy

Shipping Policy

Last Updated: October 4, 2026

At Itaku Exchange, we carefully package every order to help ensure your items arrive safely and in the condition described at the time of purchase.

By placing an order through our website, you acknowledge and agree to the shipping terms outlined below.

1. Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

Business days are Monday through Friday, excluding holidays.

Processing times may be longer during:

Major holidays
Product launches or releases
Promotional events
High-volume sales periods
Unexpected operational circumstances

The processing period is separate from the shipping transit time.

Once your order has been processed and shipped, you will receive shipping confirmation and tracking information when available.

2. Shipping Methods

Available shipping options and estimated delivery times will be displayed during checkout based on your shipping destination and the applicable carrier.

Delivery estimates are provided by the shipping carrier and are not guaranteed.

The actual delivery time may vary depending on the destination, carrier volume, weather, holidays, customs processing, and other circumstances outside of our control.

3. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your shipping information before submitting your order.

Itaku Exchange is not responsible for delays, lost packages, returned packages, or additional shipping costs resulting from an incorrect, incomplete, or outdated address provided by the customer.

If you realize that you entered an incorrect address, contact us as soon as possible at support@itakuexchange.com.

We cannot guarantee that an address can be changed after an order has been submitted.

4. Tracking Information

When tracking information is available, it will be provided to the email address associated with your order.

Tracking information may take some time to update after an order has been shipped.

Once a package has been transferred to the shipping carrier, delivery timing and tracking updates are primarily controlled by the carrier.

5. Delayed Shipments

Shipping and delivery estimates are not guaranteed.

Orders may be delayed due to circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Carrier delays
Transportation disruptions
Holidays and peak shipping periods
Customs processing
Government actions or restrictions
Incorrect or incomplete shipping information
Other unforeseen circumstances

If your package appears to be delayed, please review the tracking information provided by the carrier before contacting us.

If a package remains delayed beyond a reasonable period, contact support@itakuexchange.com and we will assist where possible.

6. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, mailrooms, or other locations where the carrier may have left the package.

You should also contact the shipping carrier directly regarding the delivery.

Itaku Exchange may assist with carrier inquiries when appropriate, but we cannot guarantee replacement or reimbursement for packages that the carrier confirms as delivered.

If a package is officially determined to be lost in transit, we will review the situation and determine the appropriate resolution in accordance with our policies and applicable law.

7. Damaged Packages

If your order arrives visibly damaged, please document the condition of the package and its contents as soon as possible.

Photographs of the shipping box, packaging materials, shipping label, and damaged item may be requested to help us investigate the issue.

Contact support@itakuexchange.com as soon as possible if your order arrives damaged.

Do not discard the original packaging until the matter has been resolved.

8. International Shipping

International shipping may be available for select destinations.

International customers are responsible for understanding and paying any applicable:

Customs duties
Import taxes
VAT
Brokerage fees
Customs clearance charges
Other fees imposed by the destination country

These charges are not necessarily included in the product price or shipping cost shown at checkout.

Customs authorities may delay shipments for inspection or processing. Itaku Exchange does not control customs processing times and cannot guarantee a specific international delivery date.

Customers are responsible for complying with applicable import laws and regulations in their destination country.

9. Refused or Returned Shipments

If a package is refused by the recipient or returned to Itaku Exchange because of an incorrect address, failure to accept delivery, unpaid customs charges, or another issue caused by the recipient, additional shipping charges may apply.

Any refund issued for a returned shipment may be reduced by applicable shipping, return, or other costs incurred by Itaku Exchange, to the extent permitted by law and our applicable return policy.

10. Shipping Insurance

Unless otherwise stated at checkout, shipping insurance or additional carrier protection is not guaranteed to be included with every shipping method.

If additional shipping protection is offered during checkout, the applicable terms and limitations of that protection will apply.

11. High-Value and Collectible Items

Certain streetwear, artwork, collectibles, limited-edition products, and other high-value items may require additional handling or shipping precautions.

For high-value orders, Itaku Exchange may use signature confirmation, additional packaging, insurance, or other delivery requirements at its discretion.

Customers are responsible for being available to receive shipments when signature confirmation is required.

12. Shipping Restrictions

We reserve the right to restrict shipping to certain locations or decline shipments when necessary to comply with applicable laws, carrier restrictions, customs requirements, or operational limitations.

Certain products may also have destination-specific shipping restrictions.

13. Changes to Shipping Information

If you need assistance with an order or believe your shipping information needs to be corrected, contact us as soon as possible at:

support@itakuexchange.com

Once an order has entered processing or has been shipped, we may not be able to make changes to the shipping address or delivery method.

14. Contact

For questions regarding shipping, tracking, delivery, or an existing order, please contact: