Refund policy
Refund & Return Policy
Last Updated: October 4, 2026
At Itaku Exchange, we want you to be confident in every purchase. Because many of the products we offer are collectible, limited-edition, vintage, pre-owned, or otherwise unique, our return and refund policies are designed to protect both our customers and the condition of our inventory.
By placing an order through our website, you acknowledge and agree to the terms below.
1. Return Eligibility
Unless an item is specifically identified as final sale, eligible products may be returned within 14 days of delivery.
To be eligible for a return, the item must:
- Be in the same condition in which it was received.
- Be unworn and unused.
- Not have been washed, altered, modified, or repaired.
- Include original tags, packaging, accessories, and other materials when applicable.
- Not show signs of wear, damage, stains, odors, or other use.
- Be returned with any original authentication materials or documentation provided with the order, when applicable.
Items that do not meet these requirements may be refused and returned to the customer.
2. Final Sale Items
Certain products may be designated as final sale at the time of purchase.
Final-sale items are not eligible for returns, exchanges, or refunds except where required by applicable law or where the item is determined to have been incorrectly described, defective, or otherwise subject to a valid claim under applicable law.
Final-sale status will be communicated on the applicable product page or during the purchasing process when applicable.
3. Collectible, Vintage, and Pre-Owned Items
Many products sold by Itaku Exchange may be collectible, vintage, pre-owned, or otherwise show signs of age or previous ownership.
Condition information provided on the product listing is considered part of the product description.
Minor imperfections, natural aging, manufacturing variations, storage-related characteristics, or other details that are disclosed in the product listing generally do not constitute grounds for a return.
Customers should carefully review all available photographs, descriptions, sizing information, and condition details before purchasing.
4. How to Request a Return
To request a return, contact:
Please include:
- Your order number
- The item you would like to return
- The reason for the return
- Any relevant photographs, if requested
Return requests must be submitted within 14 days of delivery unless otherwise stated on the applicable product listing.
Do not send an item back before receiving return instructions from Itaku Exchange.
5. Return Authorization
Approved returns will receive instructions regarding where and how to send the item.
A return is not considered approved simply because a package has been shipped back to Itaku Exchange.
Unauthorized returns may be refused or returned to the sender.
Customers are responsible for ensuring that returned items are packaged securely and arrive safely.
6. Return Shipping
Unless the return is the result of an error by Itaku Exchange, such as receiving the wrong item, return shipping costs are generally the responsibility of the customer.
If an item is defective, incorrectly described, or incorrectly shipped, Itaku Exchange may provide return shipping instructions or otherwise assist with the return.
7. Inspection of Returned Items
All returned products are subject to inspection after receipt.
We will verify the item's condition, authenticity indicators where applicable, tags, packaging, accessories, and other relevant details before approving a refund.
If an item has been worn, used, altered, damaged, washed, modified, or otherwise returned in a condition different from when it was shipped, the return may be rejected.
For collectible or high-value items, additional inspection may be performed before a refund is issued.
8. Refunds
Once a returned item has been received and approved, the applicable refund will be issued to the original payment method.
Refund processing times may vary depending on your payment provider or financial institution.
It may take several business days after a refund is issued for the funds to appear in your account.
The amount refunded may be reduced by applicable shipping, return, or other costs when permitted by this policy and applicable law.
Original shipping charges are generally non-refundable unless the return is the result of an error by Itaku Exchange or otherwise required by applicable law.
9. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, contact us at:
Please contact us as soon as reasonably possible after delivery and provide photographs of the item and packaging if requested.
We will review the issue and, where appropriate, provide instructions for returning the item or offer another appropriate resolution.
10. Items Damaged After Delivery
Itaku Exchange is not responsible for damage caused by the customer after delivery.
This includes, but is not limited to:
- Wear
- Washing
- Staining
- Alteration
- Improper storage
- Improper handling
- Accidental damage
- Modification or customization
- Exposure to substances or conditions that damage the item
Such damage may make an item ineligible for return or refund.
11. Exchanges
Exchanges may not be available for all products.
Because many of the products sold by Itaku Exchange are limited, collectible, or one-of-a-kind, replacement inventory may not be available.
If an exchange is requested, contact support@itakuexchange.com before returning the item.
When an exchange cannot be accommodated, an eligible refund may be offered instead.
12. Order Cancellations
Orders may be cancelled only if the order has not already entered processing or been shipped.
To request a cancellation, contact support@itakuexchange.com as soon as possible after placing the order.
We cannot guarantee that a cancellation request will be successful once an order has entered processing.
Once an order has shipped, it may no longer be cancelled and may instead be subject to the applicable return policy.
13. Authenticity-Related Claims
If you believe an item does not match its description or has an authenticity concern, contact:
Please provide your order number and a detailed explanation of the concern. Photographs, documentation, or other information may be requested as part of the review process.
Customers should not modify, alter, authenticate independently in a manner that damages the item, or otherwise change the condition of a product before contacting us regarding an authenticity concern.
14. Refunds for Lost or Unreturned Items
A refund cannot be issued for an item that has not been successfully returned to Itaku Exchange unless otherwise required by applicable law or determined by Itaku Exchange following an investigation.
Customers are responsible for retaining proof of shipment when returning an item.
If a returned package is lost in transit, we may request tracking information or other documentation to assist with an investigation.
15. Fraudulent or Abusive Returns
Itaku Exchange reserves the right to refuse returns, cancel orders, suspend accounts, or take other appropriate action when we reasonably believe that a customer has engaged in fraudulent, abusive, or deceptive return activity.
Examples may include:
- Returning an item that was not purchased from Itaku Exchange.
- Returning a different item than the one purchased.
- Returning an item after altering or damaging it.
- Repeatedly abusing the return policy.
- Making fraudulent claims regarding damaged, missing, or incorrect products.
- Attempting to obtain multiple refunds for the same order.
Nothing in this section limits any rights available under applicable law.
16. Chargebacks and Payment Disputes
If you have a concern regarding a purchase, refund, or order, please contact us first at:
We will make reasonable efforts to resolve legitimate issues.
This provision does not prevent you from exercising rights that cannot legally be waived.
17. Processing Times
Return processing times may vary depending on the volume of returns and the nature of the item being inspected.
High-value, collectible, or authenticity-sensitive products may require additional inspection before a refund is approved.
You will be notified when the return has been reviewed and the applicable refund has been processed.
18. Changes to This Policy
Itaku Exchange reserves the right to update this Refund & Return Policy from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.
The policy in effect at the time of your purchase will generally apply to that transaction, subject to applicable law.
19. Contact
For questions regarding returns, refunds, exchanges, damaged products, or order cancellations, contact:
We recommend contacting us before sending any product back so that we can provide the appropriate return instructions.